10:00 AM10:00

Ch-ch-changing: So easy, yet so challenging


"Ch-ch-changing: So easy, yet so challenging"

Presented by Charity Bell

Understanding the ways in which the brain and body resist change and creating new strategies for supporting growth!

In this fun and interactive learning event, we will look at some of why 80% of gym memberships never get used, why changing even "non-addictive" behaviors is so hard, and how we can be more honest with ourselves and our clients and overcome some of the biggest barriers to change.

We will look at:

-why even "good" changes are hard to make

-how adults sabotage themselves

-why examining failure from a place of compassion/self-compassion is essential to long term success

Charity Bell has been recognized as an “Everyday Hero” by Brian Williams of NBC and featured in Good Housekeeping Magazine for her work with more than 150 foster children in Massachusetts, and now in new Hampshire.  After her mothers’ early death, Charity applied to the Peace Corps, and spent 18 months in a remote West African village as the only English speaker within 15 miles. She worked primarily with women and infants and delivered more than 60 babies as a lay midwife. She returned and spent time as the Founding Director of an arts/youth development foundation, as Director of Training for a large child welfare organization, and she also began her life as a foster parent. She has worked mainly with drug addicted newborns, going so far as to take them with her as she pursued a graduate degree at Harvard’s Kennedy School of Government.  After working as Director of Training for Boys & Girls Clubs of Boston, She is now the Director of Learning and Development at the Massachusetts Department of Mental Health, NE.

She has spent the past 13 years researching and implementing mindfulness and positivity in environments ranging from after-school programs to schools to government agencies. She is an engaging and inspiring speaker, bringing laughter to the important messages that audience members have called "transforming" and "utterly on-point".

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8:30 AM08:30

Northeast Region Interagency Summit

Join us for networking and informative discussion on serving Adults with Non–ID Autism Spectrum Disorder and Significant Mental Health Disorders with:

Laurie Charlot, LICSW, PhD
Developmental Psychologist
National START Team Consultant/Expert
Asst. Prof., UMass Medical School
Adj. Professor, ECU
Dir. Becket Multidisciplinary ID/MH Evaluation Team

This event will include other presentations and discussion of Strategies and Best Practices for Positive Outcomes.


8:30 AM – 9:00 AM Registration and Continental Breakfast

9:00 AM – 1:30 PM  Presentations and Networking
(Lunch will be provided)

 Who Should Attend:

DDS, DMH, MRC, and DCF Service Coordinators, Case Managers, Supervisors, Clinical Directors, Area/Site Directors, Regional Staff, and Provider Staff.


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11:00 AM11:00


Program Description

Individuals with Autism Spectrum Disorders (ASD) are particularly vulnerable in police encounters and emergency situations due to features of their disorder. Experience Autism® is an engaging hands-on training that helps law enforcement professionals and other first responders recognize the signs of autism and respond to the needs of this population, to improve outcomes for everyone involved.  This training includes shared features of all intellectual and developmental disabilities, not just autism. We also compare and contrast developmental disability and mental illness. 

Experience Autism® prepares law enforcement for real-life contact with individuals with disabilities. An independent study of effectiveness by Dr. Lilian Medina del Rio of Biola University found that Experience Autism® improves knowledge and helps officers feel better prepared to interact with individuals with ASD. This makes Experience Autism® the only independently-validated, evidence-based police training in America. The training also prepares officers to meet, teach and learn from youth with ASD/IDD at a BE SAFE Interactive Movie Screening.

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10:00 AM10:00

Be Safe - Police Officers - By INVITE ONLY

BE SAFE Interactive Movie Screening
June 4, 2019


8:30 am to 10:45= mini experience autism for 25 officers

Students arrive 10:15

10:30, snack/eat

11:00 to 1:30, Interactive Screening, 2.5 hours

Program Description

Individuals with Autism Spectrum Disorders (ASD) are particularly vulnerable in police encounters and emergency situations due to features of their disorder. Experience Autism® is an engaging hands-on training that helps law enforcement professionals and other first responders recognize the signs of autism and respond to the needs of this population, to improve outcomes for everyone involved.  This training includes shared features of all intellectual and developmental disabilities, not just autism. We also compare and contrast developmental disability and mental illness. 

Experience Autism® prepares law enforcement for real-life contact with individuals with disabilities. An independent study of effectiveness by Dr. Lilian Medina del Rio of Biola University found that Experience Autism® improves knowledge and helps officers feel better prepared to interact with individuals with ASD. This makes Experience Autism® the only independently-validated, evidence-based police training in America. The training also prepares officers to meet, teach and learn from youth with ASD/IDD at a BE SAFE Interactive Movie Screening.

Hands-on Training for Law Enforcement Professionals

For this proposal we will conduct a mini-Experience Autism to prepare officers to be paired up with their self-advocate partners at the BE SAFE Interactive Movie Screening. Up to 25 Officers (from one agency or multiple agencies) will engage in 4 learning experiences that simulate what it is like to have Autism Spectrum Disorder (ASD) and related conditions. 

This training is active and empathy-based. The event lasts for 2.5 hours and may be eligible for education/training credits (arranged by the law enforcement agency). Event activities are coordinated and facilitated by Experience Autism® creator Emily Iland and her son Tom Iland, a self-advocate with ASD. Peace officers may also assist. 

 Presentation Objectives Officers will:

1.      Recognize and understand the social-communication, behavioral and sensory features of Autism Spectrum Disorders and other I/DDs

2.      Understand the point of view of people with I/DD in different emergency situations

3.      Explore the use of specific techniques and tactical responses that may be helpful for interacting with individuals with autism and related conditions 

4.      Discover how to improve outcomes and reduce risk during contact with individuals with I/DD  

Activities include: 

Clip It Officers wear oven mitts on their hands and try to attach paper clips to an index card. This simulates fine motor skill impairment. Officers

get a sense of how frustrating it may be.  Next, officers try the same task using binder clips, to understand the concept of accommodation.      

Write On Each officer is given a simple task to do: write his or her own name The twist is that they write their name with a crayon on a sticky
note stuck to their forehead.  Officers explore how different people
process information and their own ability to meet an unexpected

Say What? Officers are asked to rephrase a sentence, omitting a certain letter of the alphabet. This experience shows what a language delay and processing problems feel like. Officers get a sense of the difficulty that people with I/DD may have when responding to questions.     

Do You Read Me? Officers rely on their ability to read people and situtations.  In this simulation, officers experience frustration when trying to read the facial expression of a person wearing a mask. The activity explores difficulties with nonverbal communication that people with I/DD, particularly autism, face every day.



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9:30 AM09:30

Northeast Region ABI-MFP Spring Conference



Morning Session:

Keynote Speaker, Dr. Nicholas Cioe, Ph.D., CRC, CBIST, Director of The Rehabilitation Counseling Program, Assumption College, will discuss brain injury related to substance abuse disorder in individuals with cognitive impairment.  Identifying appropriate treatment approaches and challenges to treatment.

Afternoon Session:

The afternoon session will include a waiver participant speaking about his experience as an individual with acquired brain injury sustained as a result of substance abuse.

The day will end with a panel of waiver participants talking about their experiences, successes, and challenges in residential services through the ABI & MFP waivers.  Questions & answers to follow.

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Autism Spectrum Disorder: Ready to Drive? Supporting individuals with ASD on the big question.
10:00 AM10:00

Autism Spectrum Disorder: Ready to Drive? Supporting individuals with ASD on the big question.


  The 2019 DDS Speakers Series presents:

ASD: Ready to Drive? 

Supporting Individuals with ASD on the Big Question

with Dr. Miriam Monahan


The audience will be introduced to driving behavior models to illustrate driving performance challenges that may be associated with ASD and common comorbidities.

Miriam Monahan strongly believes that community mobility enables vocational, academic and social opportunities and thereby creates social capital. Dr. Monahan OTR/L, is a Driving School Instructor and Certified Driving Rehabilitation Specialist (CDRS). She has been practicing in the field of driving rehabilitation since 1998, and is recognized for her clinical and behind- the-wheel evaluation and intervention skills. She is founder of the 501(c)(3) nonprofit Driver Rehabilitation Institute and driving app company, Drive Fit. She has served as consultant on numerous federal projects, and lectures extensively on topics related to driver rehabilitation and community mobility. Dr. Monahan is recognized for program development in driving and community mobility for teens with special needs and has (co)authored numerous publications in this area.

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Implementing the Dignity in Risk Around Alcohol and Drugs with People with Intellectual Disabilities 
10:00 AM10:00

Implementing the Dignity in Risk Around Alcohol and Drugs with People with Intellectual Disabilities 

Implementing the Dignity in Risk Around Alcohol and Drugs with People with Intellectual Disabilities 

Presented by:  Dr. Elspeth Slayter and Dr. Marc Copersino

This workshop will provide an overview of the phenomenon of substance use and substance use disorders among people with intellectual disabilities.  We will discuss the challenges involved in implementing the dignity of risk concept with people with individuals with intellectual disabilities who use substances or who have substance use disorders.  We will provide active learning activities through the use of case studies. Finally, we will present on one prevention technique that uses alcohol or drug refusal skills training to foster supported decision making around substance use for among people with intellectual disabilities.

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10:00 AM10:00

Behavioral Pharmacology for Practitioners

This presentation will discuss some basic concepts about drugs, including how they are administered, drug actions, tolerance, and withdrawal.  To accomplish this, frequently prescribed drugs will be profiled.  The profile will include drug administration, distribution, metabolism, and excretion.  The profile will also include the drug class, typical doses, main effects, and side effects.  Finally, naming and classification systems will be discussed. 

Dr. Eb Blakely, Author & Vice President of Behavioral Services, Quest Inc., received a Ph.D. in 1988 from Western Michigan in Psychology with a specialty in Applied Behavior Analysis.

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Prevention and Treatment of Distress, Anxiety & Trauma using PBS
9:00 AM09:00

Prevention and Treatment of Distress, Anxiety & Trauma using PBS

“Prevention and Treatment of Distress, Anxiety & Trauma” using PBS

This session starts promptly at 9AM and ends at 4PM

The last 20 years of neuroscientific research has been driven by questions generated by the CDC’s Adverse Childhood Experiences (ACE) Study, i.e., “how are these findings possible”? Neuroscience has shown that only 25% of our neurons are networked at birth, and epigenetics, i.e., the interaction between our DNA (Nature) and our Experiences (Nurture) networks the rest. Our DNA code stays the same, but how that code is switched on and off and how it is expressed, depends on the triggering experience. Unmitigated distress interrupts the neural networking process (the ACEs “neural disruption”). Our epigenetic “record” is inheritable, which means the experiential damage we do today can show up in future generations. But – it is also reversible - - we can stop and reverse the damage, i.e., reverse the outcomes of the ACE Study. Adults are responsible for making our children’s experiences nurturing, but since life gets in the way of a stress-free life, we are also responsible for building our children’s coping and stress-management habits - and if we do not, the ACE Study findings will continue to be our record of results. We are not only responsible for building the cognitive abilities of our children, we are responsible for building their physical and behavioral health, and these last two come first.

About Karen Williams, MSSW

Karen Williams, MSSW, is a writer and speaker known for her ability to explain the latest neuroscience and apply it to real life.  Her current focus is on three areas: brain development and behavior; the impact of substances, stress, trauma and traumatic brain injury on development and behavior; and the developmental readiness of youth to protect themselves.  Her presentations and workshops are based on the research of many leaders in the field of brain and youth studies.  She is the developer of the brain-based SAMHSA Model Program curriculum Protecting You/Protecting Me, and the "brain friendly and trauma-informed" Positive Behavior in School and Society (PBSS), a joint project of Rainbow Days, Inc. and AT&T.

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10:00 AM10:00

Trauma Informed Care and PBS

Trauma Informed Care and PBS presented by Joan Gilice

Dr. Gillece uses a broad range of unique and innovative strategies, including educational and culturally sensitive trauma-informed initiatives, to promote health communities.  This program will address historical trauma in our communities and identify strategies that work to address the importance of understanding.

Dr. Gillece has thirty years of experience working in the behavioral health field with seventeen dedicated to trauma and seven in prevention of seclusion and restraint. Working across agencies, Dr. Gillece promotes the use of trauma informed care in multiple settings including mental health, substance abuse and juvenile justice and homeless services. Prior to joining the national Association of State Mental Health Program Directors (NASMHPD) ten years ago, Dr. Gillece served as Director of Special Populations for Maryland’s Mental Hygiene Administration, where her responsibilities included all aspects of state mental health planning and delivery of services, as well as development of collaboration across agencies serving individuals with psychiatric diagnosis. As project director for SAMHSA’s National Center for Trauma-Informed Care (NCTIC), Dr. Gillece has championed the cause of full consumer integration and development of culturally competent programs. Utilizing survivors in all aspects of trauma work, Dr. Gillece has coordinated technical assistance, conference presentations, and consultations with experts in the field. Commitment to strength based support by implementing trauma informed values with the overreaching theme of recovery has been her focus.



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10:00 AM10:00

Social Media and Cyber-Bullying

Social Media and Cyber-Bullying by Elizabeth Englander


My name is Dr. Elizabeth Kandel Englander, and I am a professor of Psychology and the founder and Director of the Massachusetts Aggression Reduction Center at Bridgewater State University, a Center which delivers programs, resources, and research for the state of Massachusetts and nationwide. I am a nationally recognized researcher and expert in the area of bullying and cyberbullying, childhood causes of aggression and abuse, and children’s use of technology. I was named Most Valuable Educator of 2013 by the Boston Red Sox because of my work in technological aggression and how it interacts with peer abusiveness in general. In 2018, I was appointed to the Massachusetts Governor's Juvenile Justice Advisory Council.


I was a Nominee for the 2015 National Crime Victims’ Service Award and am the Chair of the Cyberbullying Workgroup for the Institute of Child Development and Digital Media, collaborating with the National Academy of Sciences' Sackler Colloquium. Each year I trains and supervise graduate and undergraduate students and collaborate with multiple agencies around the State of Massachusetts and across the nation. MARC provides programs to hundreds of schools each year, and I personally train teachers, help educate parents, and speak publicly at dozens of schools, universities, and conferences nationwide and internationally.

I write for both academic audiences and for the public. I was the Special Editor for the Cyberbullying issues of theJournal of the American Academy of Child and Adolescent Psychiatry-CONNECT and the Journal of Social Sciences, and I've authored more than a hundred articles in academic journals and books. I am the author ofUnderstanding Violence, a standard academic text in the field of child development and violent criminal behavior, and of Bullying and Cyberbullying: A Guide for Educators, published by Harvard Education Press. I have also written a variety of research-based curricula and educational handouts for communities and professionals. Reflecting my interest in educating laypeople, I have answered questions in a column for the New York Times (online edition), and I write the column Bullying Bulletin Board, which is syndicated by Gatehouse Media in hundreds of newspapers nationwide.

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10:00 AM10:00

Understanding and Working with Hoarding Disorder: Helping the Person Behind the Diagnosis


Understanding and Working with Hoarding Disorder: Helping the Person Behind the Diagnosis by Eileen Dacy

Eileen Dacey is our new Clinical Hoarding Specialist. Although new to this role, Eileen had previously been involved as a graduate level intern for ten months in the Hoarding & Cluttering program at North Shore Elder Services (NSES).  She also volunteered for the program during the summer of 2016.  This past May, Eileen graduated from Simmons College with her Masters of Social Work.

After completing her Bachelor of Science degree in Psychology at the University of North Florida, Eileen moved to Massachusetts where she worked as a case manager for another Aging Services Access Point (ASAP) agency. Eileen encountered many situations that involved cluttering.  She felt overwhelmed with not knowing how to address the issue with clients.

Wanting to understand more about hoarding, Eileen attended the first Hoarding Conference run by NSCHC. There she met Marnie Matthews, NSES’ Clinical Hoarding Specialist and engaged in conversation with Marnie.  That meeting struck a chord with Eileen.  Once accepted into the Master’s program at Simmons, it was the motivation behind Eileen wanting to do an internship at NSES.  At the time, NSES was not affiliated with the social work program at Simmons.  Eileen successfully worked out the details and an internship was born.

That internship solidified Eileen’s interest in the field. She had found her calling.  Specializing in mental health and addiction was a good match for the hoarding program.

Eileen shared some exciting news recently. The Hoarding program will be billing Medicare for those eligible to participate in group sessions and individual counseling services offered through the program.  This will allow the program to be more accessible.  Eileen’s long-range goal is to expand the program and down the road be able to bill other secondary insurances.

We interviewed Eileen to find out more about the Hoarding & Cluttering program at NSES.

  • Can you explain what hoarding is?

“It is important to understand that hoarding is NOT about the stuff. It is a progressive and chronic condition. We do not know what causes hoarding disorder.  As of 2014, hoarding disorder is categorized as its own distinct mental health disorder. Those with the disorder commonly have one or more co-occurring psychiatric conditions, like depression, ADHD, Anxiety, and OCD.”

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Understanding Substance Use Disorders
10:00 AM10:00

Understanding Substance Use Disorders

Understanding Substance Use Disorders

Addiction and substance use have increasingly become an issue for individuals supported by DDS and provider agencies. This training is developed as an overview of addiction and substance use disorders, including:

What is addiction?

How can you help someone with a substance use disorder?

Overview of Motivational Interviewing

Interventions that can help prevent relapse

When: Friday, March 22, 2019 (Snow date: March 29th)

10 AM – 1PM

Where: DDS Northeast Region- Danvers

Hogan Auditorium

With GPS: Enter 30 Middleton Street or Road (depending on your device) Danvers, MA

You are looking for the Recreation Building and parking lot. This is the large flat parking lot.

Walk up the paved path that leads to the third set of double doors

What are some treatment options for someone struggling with a substance use disorder?

Trainer: Steve Chisholm, MA

Steve M. Chisholm, MA, is Professor and Program Coordinator of North Shore Community College's drug and alcohol programs. Prior to teaching full-time, he served as Clinical Director for Lahey Health Behavioral Services.  Steve’s teaching is enriched by decades of experience working in various clinical, management, and educational roles in the field of addiction and prevention. He also currently serves as a Visiting Senior Instructor with Salem State University’s Graduate School of Psychology.

Who Should Attend?

Anyone interested in a basic overview of substance use disorders- DDS Service Coordinators and Supervisors, Provider Agency Staff and Supervisors

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Friends?  Widening the Circle
10:00 AM10:00

Friends? Widening the Circle

Widening the Circle 

A DDS Service Coordinators Institute Learning Event

Two Dates Available (same program each date):

Thursday, November 8, 2018

Tuesday, March 19, 2019


Widening the Circle (Expanding opportunities for friendships between people with and without disabilities) is a project under the auspices of The Arc of Massachusetts, funded by the Massachusetts Department of Developmental Services.  The project (originally titled "Real Friends"), focuses on friendships in various settings.

In this workshop you will learn how to support individuals with making, keeping, and engaging in friendships in the community.  Friendships keep us safer, happier, and more engaged in our lives.  Please come learn how to facilitate friendships in this seminar!

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to Apr 2

ASD Inter-agency Summit in Western and Central Mass

Inter-agency Collaboration Summit for DDS Autism Population without ID 


Join us for a half-day of networking and informative discussion regarding agency processes for work with this population.

 Presentations include DDS, DMH, DPH, MRC and DCF representatives sharing agency initiatives and strategies to create Bridges to Independence.  Guest speakers will share their stories and dreams.

8:30 am to 9:00 am:  Registration and Continental Breakfast
9:00 am to 1:30 pm:  Presentations and Networking (lunch will be provided).   

Who Should Attend:  DDS, DMH, DPH, MRC and DFC Service Coordinators, Case Managers, Supervisors, and Local Area/Site Office Staff.

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Do you wonder about guardianship?
10:00 AM10:00

Do you wonder about guardianship?

Guardianship Program

Presented by Sarah Peterson

As part of the DDS Service Coordinators Institute

Two Dates Available (same program each date):
Thursday, December 13, 2018
Wednesday, March 13, 2019


This course will provide an overview of laws in Massachusetts regarding guardianship, conservatorship, and health care proxies.  There will also be a more in-depth discussion about guardianship, including extraordinary treatment authority such as antipsychotic medication and end-of-life decision-making. Service coordinators will receive an overview of the information needed to make a referral to DDS Legal and what to expect in terms of the court process.  

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10:00 AM10:00

Conflict Resolution and Creating a Blame-Free & Gossip-Free Environment

Hi Val,
I wanted to share how great today’s training was. Gerri was one of the best presenters I’ve seen.
She should be a part of our employee orientation. Incredible
— Shannon Hubley, SE ASD Coordinator (1/15/2019)

Gerri King, Ph.D., is author of numerous articles and "The Duh! Book of Management and Supervision: Dispelling Common Leadership Myths." In addition to training and consulting, Gerri delivers keynotes and presentations at conferences throughout the US for a variety of professionals.

This versatile, high-performance professional speaker and educator, is unique in her ability to combine hard-hitting information with extraordinary humor and common sense.

Gerri is comfortable with 10 or 1,000 people. Her warm, engaging style - and thorough understanding of human behavior -results in her being a consummate speaker with a powerful message.

Examples of just some of the Keynote topics that can be combined and easily tailored to your specific audience:

  • The Duh! Approach To Management & Supervision

  • Facilitating Generational and Stylistic Differences

  • Building High Performance Teams

  • Managing Change Amidst Chaos

  • Creative Conflict Resolution

  • Effective Communication

  • Success Avoidance or Success Sabotage

  • Presentation Skills

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Foundations of Trauma
10:00 AM10:00

Foundations of Trauma

Foundations in Trauma

Presented by Allison Hrovat

As part of the DDS Service Coordinators Institute

Wednesday, February 27, 2019

This workshop is designed for trainers and service coordinators working with DDS.  Participants in this workshop will gain an increased understanding of the impact of trauma on the brain and the resultant symptoms across emotional, physical, cognitive, and behavioral domains.  Participants will be introduced to the concept and components of Trauma Informed Care, and will have an opportunity to work collaboratively in applying a trauma-informed lens to examples from their own work.  Participants will be presented with information and resources about trauma- informed care for persons with developmental disabilities, and will examine the intersectins of Trauma-Informed Care, Person Centered Planning, and the Positive Behavioral Approach.  Lastly, this workshop will expose participants to a variety of trauma-informed supports, strategies, and interventions, including the use of expressive modalities, as well as the topic of vicarious trauma and self-care.  

The presenter, Allison M. Hrovat, is a mental health counselor whose work has focused on the treatment of trauma.  Ms. Hrovat is also a professor who has developed and implemented trauma coursework in both a master's degree program in counseling as well as at the community college level.  Her work in the community has included researching and developing therapeutic groups specifically for persons with disabilities who have experience trauma and who are at increased vulnerability for victimization because of their disability, as well as working with individuals with disabilities and their families who have experienced trauma.


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10:00 AM10:00

Understanding, Managing, and Treating the Complex Puzzle of Non-Suicidal Self-Injury in Those With Developmental Disabilities


Dr Barry Walsh will present

One of the most challenging problems for clinicians and other professionals is dealing effectively with non-suicidal self-injury (NSSI). This presentation will focus on understanding, managing and treating diverse forms of self-injury including arm and body cutting, self-inflicted burning, head-banging, and excoriation of wounds. Other more serious examples such as NSSI requiring medical attention (e.g. sutures) and foreign body ingestion will also be reviewed.

Self-injury will be distinguished from suicidal behavior in terms of a number of key characteristics, but will also be discussed as a risk factor for suicide attempts. The topic of social contagion of self-injury will also be addressed.

Barent Walsh, Ph.D. has written extensively and presented internationally on the topic of self-destructive behavior. He is the author of Treating Self-Injury: A Practical Guide 2nd edition, Guilford Press, (2014). This volume has been translated into Polish and Japanese. In addition, Dr. Walsh is co-developer (with Screening for Mental Health of Wellesley, MA) of “Act to Prevent Self-Injury,” a prevention program with DVD for high schools. Dr. Walsh has presented on self-injury in London, Edinburg, Vienna, Stuttgart, Ulm, Oslo, Dubai, Tokyo, Beijing, Montevideo, Mexico City, Montreal, Toronto, Winnipeg, and throughout the United States.



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to Jun 30

Overwhelming Moments (Part II) with Cyndi McKinley


Jeff ASD.jpg


A forum of intervention techniques and strategies for challenging situations involving individuals with Autism and Mental Health Issues

This training will serve as a follow up to the Overwhelming Moments training that Cyndy McKinley provided in Spring 2018.  Overwhelming Moments (Part II) will provide more in-depth training in intervention techniques for specific challenging situations while supporting individuals with Autism and Mental Health issues.  Such as:

·         Motivation and engagement. What can staff/providers say or do to alleviate fears and foster participation?

·         Perseveration that gets in the way of an individual participating in a group environment.

·         Dysregulation in public situations – at the restaurant, store, etc.

·         Individuals who leave the site, especially when out in the community at a group event.

·         Inappropriate sexual behavior… as well as appropriate dating tactics – not staring at someone or continuing to ask for dates after receiving a “no” response.

·         Working with families.

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